Job Description
Responsibilities include:
-Managing backup results on a daily, weekly & monthly basis.
-Rapidly triage and resolve backup failures in a timely manner.
-Escalate issues with failure resolutions to the backup lead or management.
Qualifications:
-At least 5 years’ experience in IT Systems Support.
-At least 2+ Years administering/supporting enterprise backup software.
-Experience working in a multi tenanted environment utilizing different backup tools/processes.
Additional Skills:
-Strong documentation skills.
-Strong presentation and communication skills.
-Strong customer service skills, and the ability to adapt to customer needs/requirements