New Vendor Manager, Service Network

The Vendor Manager, Service Network is responsible for the strategic oversight and operational management of our repair network. Our repair network consists of service partners and independent technicians across several product categories, such as furniture, appliances, jewelry, consumer electronics, and more. The Vendor Manager will contribute to key company objectives such as growth, profitability, and customer satisfaction, through the effective management of our service network quality, cycle times, and cost severity. This role directly oversees service network day-to-day operations and strategic initiatives, utilizing skills in analytical problem-solving and process improvement to ensure delivery of department and company objectives. A comprehensive understanding of third party vendor management is required and experience in field service operations is desired. Key Responsibilities: Strategic Leadership & Operations: Lead, direct, and coordinate the daily operations of our repair network. Define and execute a strategic vision for our service operations, continuously identifying opportunities to innovate and drive an industry-leading customer experience. Network Development: Strategically expand service network coverage to meet evolving service area and business demands. Lead the identification, qualification, and onboarding of new service partners. Network Management: Cultivate and maintain strong, collaborative relationships with service partners. Reporting and Performance Management: Develop and manage a robust servicing scorecard, including the creation of key performance metrics (KPIs), trend analysis, and facilitation of regular business reviews.