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Service Delivery Management:
- Oversee end-to-end delivery of professional services.
- Ensure PMs have clear timelines.
- Maximize billable production time.
Resource Strategy:
- Manage capacity planning and allocation of resources.
- Ensure agility and cost-effectiveness.
Operational Excellence:
- Implement systems to forecast and manage delivery backlog.
- Bring structure to the organization.
Sales Collaboration:
- Partner with Sales to identify opportunities.
- Ensure sold projects are lucrative and deliverable.
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