Customer Success Manager

As a Customer Success Manager, you will partner with our customers to drive Timescale adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customers’ needs. This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion. You will act as the “face” of Timescale to our customers, with your days spent uncovering new ways to help them do amazing things with technology and continue on their time-series journey. You will drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals. You will develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health. You will also uncover opportunities for deeper engagement expansion opportunities and motivate customers to act as Timescale advocates.