Customer Success Architect

The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment. The CSA will engage with customers via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance and technical, architectural and best practice guidance. The role requires alignment with Account Executives and Renewals Managers to provide customer-facing subject matter expertise and contribution to GitLab enablement programs.