Manager of Technology and Knowledge Enablement

Visa Direct is a payment service that Visa provides to clients to facilitate fund transfers/disbursements to Visa accounts around the world using push payment technology. The push payments market is estimated to be more than 80 trillion of payment volume globally. Serve as the primary administrator and strategic owner of Visa Direct’s knowledge management platform, including content review and approval, site and page development, ensuring intuitive navigation and alignment with business priorities. Facilitate knowledge sharing and best practices across functional areas by designing and creating job aids, how-to guides, and governance documentation to promote adoption and accountability of platform governance. Act as cross functional project manager for multiple initiatives led by the L&D team, ensuring timely delivery and stakeholder alignment, managing dependencies across all functions. Develop and manage project plans, timelines, and communications for content migrations, audits, and new L&D rollouts. Streamline and optimize workflows by identifying inefficiencies, redesigning processes, and implementing scalable solutions that improve team productivity and reduce manual effort. Administer SharePoint environments to maintain content structure, permissions, and usability. Leverage analytics tools to monitor content usage, training effectiveness, and content performance within knowledge management platform and LMS. Partner with IT and platform teams to implement enhancements and troubleshoot issues. Apply instructional design principles to support the creation of learning assets for engaging learning experiences.