Director, Client Program Management

Program Design & Client Strategy:

• Serve as lead strategist in late-stage sales conversations to translate brand goals into program architecture.
• Build program frameworks and scoping documents that help clients visualize deployment operation.
• Present confidently to VP/SVP/Director-level leaders across teams.

Implementation & Project Management:

• Own the end-to-end delivery for programs from kickoff through launch.
• Develop and maintain detailed project plans, timelines, risk logs, and stakeholder maps.
• Manage the MLR process for all content tied to automated messages, AI workflows, and HCP surfaces.

Client Leadership & Relationship Management:

• Act as the primary operational point of contact for client stakeholders.
• Lead standing weekly meetings, performance reviews, and program governance sessions.
• Build trusted relationships with senior client leaders and help expand scope through excellence in delivery.