Online Beauty Consultant

As part of Customer Service Parfums Christian Dior, the Online Beauty Consultant is responsible for addressing every client request from beauty advice to e-commerce journey support, as well as post purchase assistance and ensuring an immersive experience. The Online Beauty Consultant will provide care and attention to our clients by offering them a personalized and unique experience through dedicated remote channels (email/livechat/phone calls/Social Media). You will support the client journey by ensuring clients get answers to their requests seamlessly on every channel available. Generate revenues for the brand by ensuring conversion and inviting clients to proceed with their purchase on all remote channels. Offer an experience that exceeds client expectations and meets the standards of excellence. Always maintain a professional attitude towards clients, ensuring a positive and satisfying experience.