Search Engineer, Technical Support (Government Sector)

As a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests. This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. This role will provide primary support to U.S. government customers. This is a remote role open to US strictly based candidates in Mountain or Pacific time zones and expected to participate in weekend on-call rotations.