$88,000–$121,000/yr
- Act as a trusted technical partner, configuring Lucidworks Fusion and troubleshooting search issues across Lucene, Solr, and distributed systems.
- Write knowledge base articles and collaborate with Engineering and Customer Success to resolve defects and improve the product.
- Participate in a 24/7/365 on-call rotation, supporting U.S. government customers with empathy and clear communication.