Manager, Scaled Insights

The Scaled Insights team is a small but mighty team dedicated to capturing, analyzing, democratizing, and synthesizing insights gathered at scale to drive and influence critical product and business decisions. This team is responsible for procuring state of the art tools and building best practice processes to ensure all product builders and leaders at Figma can benefit from customer insights - no matter where those insights are generated from. As the Scaled Insights Manager, you will lead the team’s strategy and execution for scalable insights capabilities. You will also lead a team of three individual contributors, including a Research Ops Manager, a Program Manager, and a Scaled Insights Researcher by fostering collaboration, innovation, and professional growth. You'll collaborate cross-functionally with product, design, engineering, and data teams to drive innovation and amplify the impact of insights across the organization. This is a full time role that can be held from one of our US hubs or remotely in the United States. Define a scaled insights vision: Define a future facing vision for scaled insights, including how new technologies can unlock new ways of engaging with customer insights faster, with higher volume, and higher quality of data.  Execute the scaled insights vision: Implement the strategy for scalable insights tools and processes with speed and precision. Work with XFNs to ensure scaled insights capabilities are purpose built to drive impact.  Prioritize and evaluate impact: Develop and maintain a prioritized roadmap of initiatives, collecting stakeholder feedback to evaluate success and ensure alignment with organizational goals. Foster team growth : Manage and mentor a team including providing clarity on roles, growth plans, and career trajectories. Manage the Research Ops Manager to ensure that all research related operations are running smoothly and efficiently. Work with the Research Ops Manager to manage our budget, vendor relationships, tooling, and recruiting needs. Liaise with a team of 15+ researchers to empower researchers to drive impact on their projects with the appropriate tooling and processes.