Network Operations Center (NOC) Specialist

The NOC Specialist will work to drive excellent station uptime, including remote troubleshooting and vendor management for commissioning and maintenance workstreams that support our charging network. This role is responsible for managing and maintaining our network of electric vehicle charging stations, as well as the contractor network that services and installs them. Proactively monitor charging station performance using various incoming issue detection workstreams (hardware reporting, customer reporting, analytical flags). Perform root cause analysis to assess the reported issues and resolve, delegate or dispatch service work orders to engineering support or third-party contractors using discretion to determine the most appropriate resource for each task. Onboard and manage third-party contractors for our growing network; forecast and create purchase orders and manage contractor invoices including approvals upon completion of work.