Pathology Support Coordinator - Sample Review

Review select cases for accuracy of tissue request and escalate to PA’s when needed; complete accurate data entry. Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work. Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made. Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates. Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases. Employee must complete training relating to HIPAA/PHI privacy and security. Performs other duties as assigned.