Director of Customer Marketing

This role will lead, motivate, grow, and develop a team of customer marketers. Develop strategic alignment with sales, solutions consulting, marketing, product marketing, and communications regarding customer marketing priorities to qualify and produce compelling stories. Increase ServiceNow's awareness and enable the ServiceNow sales organization to close deals faster by delivering customer testimonials. Serve as editor-in-chief of Customers Stories by refining and overseeing the end-to-end process for creating customer content, including interviewing and producing impactful written and video success stories. Manage and scale the customer storytelling lifecycle from deal win to implementation to product success. Create and maintain a library of customer stories in many formats including case studies, blogs, paid articles, videos, slides and social media.