Technical Support Specialist

This Technical Support Specialist role is a great opportunity to come in early and make a large impact. The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering. You will be responsible for managing and building a new technical support function. You'll need to maintain both a customer and product-centric focus, working closely with customer success and product development teams. You're expected to deconstruct complex technical problems and build scalable, comprehensive solutions for enterprise customers. In addition, you will be responsible for building and scaling the support team to work directly with clients to understand their needs and solve issues. This includes identifying bugs/limitations, initial incident investigation, facilitating service requests, and escalating appropriately within the organization.