Job Description
As a Partner Success Specialist, you will own relationship management with our partners (starting with onboarding) and deepen their relationship with Papaya to increase value. You will also have the opportunity to help change existing processes and build new processes from scratch. You will be responsible for making sure a new partner is properly onboarded, understanding a partner’s business in great detail and working with product and engineering teams to set up technical configurations internally. You will need to be able to quickly respond and triage partner questions + escalations on a daily basis. You will make recommendations on how to improve partner relationship management. In addition to the entire Operations team, this person will be working with Sales, Marketing, Engineering, and Product to ensure the Operations team is consistently delivering high quality and top-notch service.
About Papaya
Papaya is a modern fintech platform that simplifies bill payments for American families, using computer vision and automation to make paying bills as simple as taking a picture.