Business Process Consultant

As the Customer Outcomes Principal Business Process Consultant, you will design processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform. Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows. Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations. Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform. Provide feedback to product development to improve the product based on experiences gained with customers. Maintain skills / certifications on for . Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team. Play an important part of the Now Assure offering working with ServiceNow Partners. Support the professional development of others through means of mentoring.