Healthcare Customer Service Rep

Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations. Bring a sales-minded approach, connecting with members, building rapport, and presenting the value of the healthcare program in a way that resonates with their needs. Turn opportunities into wins by building meaningful rapport, effectively explaining the program, and managing resistance. Help members set healthcare goals and guide them toward meeting those goals by educating them about the program and its advantages. Embrace the service plus mindset and deliver proactive support to enhance their experience. This position requires a passion for healthcare and supporting patients, with high energy and excellent communication skills to inspire members to take action. The ideal candidate is self-motivated, adaptable, and genuinely desires to make a difference in people’s lives.