Job Description
Drive excellence in customer support through data-driven insights and strategic improvements. Analyze performance trends, address knowledge gaps, and collaborate with leadership to enhance support quality and efficiency. Play a critical role in cue management, QA calibrations, and maintaining a best practices library, while expertly handling high-stakes escalations, including C-suite and BBB cases.
Resolve BBB and C-suite escalations with professionalism and deep subject-matter expertise. Drive insights from social media to proactively address customer needs and improve service delivery. Provide real-time assistance during peak demand or complex cases to maintain service standards.
About Trustly
Provides Pay by Bank, a smarter payment option to credit and debit cards, for merchants and consumers, enabling secure and easy payments.