Job Description
The Client Operations Specialist plays a vital role in supporting our Client Success team with the end-to-end delivery of health insurance services for employer groups, brokers, and individual members. This position acts as a conduit between Client Success and the broader Centivo organization, helping to ensure that market facing needs and requirements are being accounted for in our day-to-day operations or broader projects that will impact the market facing team. The ultimate objective of the Client Ops team is to reduce the administrative & operational burden of our Client Success teams through standardization and process optimization.
Responsibilities Include:
-Subject Matter Expertise
-Data & Reporting
-Process Optimization & Workflow Management
-Claims & Benefit Administration Support and Client Communication
-Escalation Prioritization and Monitoring
-Vendor Integrations
About Centivo
Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions.