Job Description
The Software Support Analyst is a member of the Tier 2 IT support team, monitoring and responding to team ticket queues and Slack channels for externally facing customer issues. This individual quickly prioritizes and manages the life cycle of issues and processes.
This role requires a solid understanding of how Vetsource applications and services work and how customers use them.
Responsibilities Include:
Complete daily/weekly processes pertaining to customer orders.
Service inbound tickets, adhering to company SLAs.
Stay up to date on all Vetsource processes pertaining to the AppSupport team.
Own and maintain work queues while researching and resolving.
Provide support for business systems, resolving inquiries and issues.
Identify and escalate high-priority issues.
About Vetsource
Vetsource builds the foundation for success, enabling those in the pet healthcare profession and industry to thrive with a data-powered platform.