As a Software Support Analyst, you will be a member of the Tier 2 IT support team, monitoring and responding to team ticket queues and Slack channels for externally facing customer issues. You'll prioritize and manage issue lifecycles, utilizing your understanding of Vetsource applications and services to resolve customer inquiries and issues.
The IT Department is seeking to hire a systems architect/developer to provide strategic and day-to-day software support for the Agency’s main adjudications systems. The role involves gathering requirements, coordinating maintenance, performing code updates, ensuring report accuracy, designing UI screens, managing data transmissions, and conducting system testing. This position is hybrid with remote work available after an initial training period.