Processor Ops Specialist II (Processor Relationship Manager)

As a key leadership role within a processor support team, the Processor Ops Specialist will promote positive working relationships between Pathward and processors. This candidate will lead work efforts with all areas throughout Pathward to resolve issues, oversee data quality, and facilitate change as appropriate to business need. Serves as a liaison between Pathward and Processing Partners for daily communications. Leads processor integrations and solution implementation to support Pathward products. Provides frontline support and issue remediation for external system applications. Oversees exception handling ensuring resolution of rejected records. Manages data quality alerts and investigate to identify root cause. Queries and analyzes data to troubleshoot issues and identify scope. Proposes and implements solutions for complex data issues both independently and in collaboration with peers. Drives solution set across development teams to adhere to industry and regulatory changes. Establishes controls for SLA oversight in accordance with contractual agreements Leads problem management and resolution, escalation of issues as necessary. Supports Engineering efforts as subject matter expert of third-party processor. Configures processor defined values according to business definitions to normalize data in Pathward processing environment. Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team. Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status and overall processor performance. Develops strong working relationship with processors and internal business partners for optimal support and operation of Pathward products. Conducts periodic engagements with processors preparing agendas and document outcomes. Supports business projects as subject matter expert.