Authorization Educator

The Authorization Educator (AE) works under the direction of Sr. Director, Education and Development to develop and deliver focused authorization training for new and current staff. The AE uses authorization-related metrics to identify and facilitate training initiatives and individual coaching opportunities. The AE conducts phone donation discussions and assessments to train new Family Services (FS) staff during the orientation period and to provide on-going skill development to newly graduated coordinators. Additionally, the AE participates in authorization-related training for non-FS colleagues. Reviews authorization-related data to identify performance gaps, individual opportunities for improvement and donation discussion process and outcome trends. Works in collaboration with Sr. Director, Education and Development to develop individual training plans to improve authorization rates. Functions as a real-time coach to further skill development as needed and according to individual training plans. Assumes 6 on-call shifts a month in the role of FRC and Trainer to facilitate the CDP process, conduct donation discussions and update donor families throughout the donation process. Works collaboratively with Sr. Director, Education and Development to develop metrics to assess the effectiveness of training, development programs and competency evaluation.