Community Support Specialist

Winona is looking for a dedicated, customer-focused, and highly organized Community Support Specialist to play a key role in managing and growing our online community. This role is essential for fostering a positive and engaging environment, ensuring prompt and professional customer service, and maintaining strong community relationships. The ideal candidate is highly organized, proactive, and an excellent communicator, with a strong background in customer service and community management. Responsibilities include customer service and community management entailing proactive response to inquiries, active participation in discussions, organizing community events and activities, and keeping a pulse on the community's sentiment. Additionally, responsibilities include moderation, community growth, and data reporting.