Senior Manager, Care Delivery Knowledge Management

As Senior Manager, Care Delivery Knowledge Management on Ro’s Care Delivery team, you will develop, implement, and maintain the scalable knowledge system that equips our frontline teams with the accurate, accessible, and actionable information they need to provide high-quality care at scale. As the owner of our clinical and operational knowledge, you’ll lead the full content lifecycle: from creating Standard Operating Procedures, to preparing teams for change, to driving long-term adoption. You’ll partner cross-functionally with Operations, Product, and Clinical to ensure launches stick, knowledge gaps are closed, and feedback loops lead to continuous improvement. You think in flowcharts, have a sharp eye for detail, and thrive in fast-moving environments where change is constant and precision matters.