Job Description
Service Delivery accountability for one or more Global Vault implementations in Clinical, Safety, and Regulatory at our strategic accounts. Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap. Collaborate and actively communicate with the Sales, Strategy, Product Management, Customer Success, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities. Develop strategic relationships with the customer’s IT and business executives. Work with them to define deployment, governance, and transformation roadmaps. Become the customer’s trusted advisor. Oversee the project execution performed by the Professional Services team. Act as the first line of defense for customer or internal escalations. Ensure a smooth transition to, and oversee, the post-deployment application management teams.
About Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.