Field Service Engineer 2 - 2nd Shift

As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands expertise in electro-mechanical systems, acquired through specialized training, as well as exceptional customer service and communication skills. You will provide technical expertise, resolve issues, and deliver outstanding support. Essential Job Duties include understanding and complying with company policies; documenting service activities; providing technical support; conducting training; performing maintenance; troubleshooting and repairing products; coordinating installations; completing administrative duties; and providing feedback to HQ.