Field Service Engineer

Primary Responsibilities:

• Serve as the senior da Vinci Surgical System technical expert across all platforms, analyzing customer requirements and coordinating installations.
• Independently manage planned and unplanned customer appointments to ensure maximum system reliability and uptime guarantees.
• Provide on-site technical support and training to junior field service engineers and hospital staff.

Qualifications:

• College degree in applied science or engineering, or equivalent experience, with a minimum of 5 years as a Field Service Engineer in the medical device industry.
• Strong communication, interpersonal, and administrative skills, with a proven record of building customer relationships.
• Ability to troubleshoot complex electro-mechanical systems and travel up to 25% as needed.

Additional Information:

• Intuitive is an Equal Employment Opportunity employer that values diversity and inclusion.
• This role may be subject to U.S. export controls, with final offers contingent on licensing or Technology Control Plan requirements.