Service Designer

Responsibilities:

• Map current and future user journeys, service processes, and ecosystem models.
• Identify service gaps, inefficiencies, and adoption barriers.
• Design and execute research approaches (e.g., stakeholder interviews, user interviews, workshops, usability testing).

Qualifications:

• 4+ years of experience in service design, UX, or experience strategy.
• Bachelor’s degree in Design, Human-Centered Design, Human-Computer Interaction, or related field.
• Proven ability to facilitate workshops and drive alignment across cross-functional teams.

Desired:

• Experience supporting digital transformation, platform adoption, or large-scale implementation efforts.
• Experience in regulated or public sector environments (e.g., healthcare, government, or federal agencies).
• Proficiency with design and collaboration tools (e.g., Figma, Miro).