Job Description
We are looking for engineers to be part of a talented, mission-driven team that is striving to provide top-notch support for our existing SaaS clients. Our engineers are collaborative and encouraged to bring new ideas to the table. We are problem solvers. Work closely with our team of L3 Engineers to provide high quality support for our software applications built on JavaScript, and C# frameworks. Responsible for resolving bugs, technical issues in the code and improve existing code for reliability and scalability. Provide engineering and product support via email to customers and internal teams. Gather information and prescribe customer steps to resolution for expected vs. actual outcomes. Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs. Ensure customer inquiries are responded to within established timeframes and support service levels are achieved. Work collaboratively with local and geographically dispersed team members during US Hours. Must have expertise in fullstack development, service-oriented architectures and Object Oriented Programming.
About Civitas Learning
Civitas Learning helps colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most.