Director of Customer Success

Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms. You will define the vision for customer success, drive adoption and retention, and build and scale a high-performing team. You will transform onboarding and implementation. You will champion the voice of the customer and represent Kiddom with senior district leaders.