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What this role is about:
- You will own the full technical lifecycle of our B2B partner integrations.
- You’ll lead partners through implementation while also supporting the long-term health, reliability, and evolution of those integrations over time.
What you’ll do:
- Own launch timelines and technical implementation plans for new integrations
- Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts
- Troubleshoot complex API and integration issues across distributed systems
What we’re looking for:
- 3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers
- Strong understanding of REST APIs, webhooks, conditional logic, and system integrations
- Track record of managing multiple clients and concurrent technical initiatives with clear prioritization
RapidSOS
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams, enabling faster, smarter, and more accurate emergency response. They have a mission-driven, ambitious, and inclusive team.