League Management Coordinator

As an RCX Sports League Management Coordinator, you will play a crucial role in building and maintaining strong relationships with league operators across all RCX sports programs. This role will be responsible for understanding our customer’s needs, managing accounts, and ensuring customer compliance and satisfaction. This position requires a combination of strategic thinking, communication skills and a strong understanding of league operations and the youth sports landscape. League Operator Onboarding: Manage your assigned regional account and guide new league operators through the transition from the RCX Sports Sales team to League Management team by ensuring new league operators are provided the resources to successfully launch and sustain their licensed youth sports league. Check-in with new league operators frequently to provide guidance and ensure success by connecting league operators with resources provided by RCX Sports. League Growth: Support the growth of all operators within your account by developing account plans and strategies to help achieve customer goals and company objectives. Identify opportunities to advise league operators of additional products or services provided by RCX Sports that lead to increased participation, revenue, and/or expanding into multi-sport offerings. Customer Retention & Relationship Building: Support customer retention through collaboration with league operators to understand their unique needs, implementing processes for continuous support, and proactively providing guidance to ensure their success. Assist league operators effectively addressing league inquiries, concerns, and other requests for assistance with their league through timely correspondence and regular virtual meetings, phone calls, email, or in-person check-ins. Compliance & Governance: Coordinate with League Account Managers to develop specific account strategies to encourage and confirm operators maintain compliance standards across all sports programs. Assist League Account Managers with regular compliance audits of licensed youth sports leagues in order to determine compliance with the rules of each program and address any that are in violation.