Technical Account Manager

As a Technical Account Manager, you will drive service delivery, lead client relationships, and ensure operational excellence across all aspects of the client lifecycle. The role involves strategic operations and client management, including contract renewal negotiations, client health checks, change and upgrade coordination, and incident escalation. You will oversee platform and service delivery, focusing on support, change requests, platform stability, and incident resolution. The role requires building strong relationships with stakeholders and supporting account management, including assisting in Statements of Work, Change Requests, and project tracking. Leading the transition of clients from project implementation to steady-state support is also key, ensuring proper documentation and setting clear expectations. Applicants should have experience in technical operations management, client management, and contact center technologies, as well as strong ITIL knowledge.