Senior Manager, Hacker Success Program

This role sets the vision and roadmap for the Hacker Success function, aligning with company goals and community growth. You will be a strategic partner for the development of holistic community strategy, managing and mentoring a global team of Hacker Success Managers to deliver consistent, high-impact community experiences. Oversee the dedicated support, journey mapping, and growth development of a dedicated set of researchers within the HackerOne community. Manage our advisory board to understand and leverage key insights to drive product and program investments. Maintain relationships with product operations, customer success teams, support and mediation leadership, and serve as the primary point of contact for customer escalations, while using data to guide strategy. Advocate for hackers internally and externally - presenting at industry events.