Senior Partner Operations & Enablement Manager Americas Remote

Customer.io 📧✉️💬

Remote regions

Americas

Salary range

$137,000–$137,000/year

Benefits

Unlimited PTO 11w maternity

Job Description

As a Senior Partner Operations & Enablement Manager, you'll design and execute operational strategies that scale our partner programs and drive measurable impact. You will build and optimize the systems and infrastructure behind partner enablement—including CRM/PRM workflows, deal registration, and performance tracking. You will lead onboarding and certification programs that accelerate partner time-to-value. Responsibilities include creating training materials, technical guides, sales playbooks, and certifications tailored to partner roles and responsibilities and developing reporting frameworks and dashboards to track partner engagement, pipeline contribution, and overall program health. You will also collaborate with Revenue Operations to build seamless internal processes for partner lead handoffs and co-selling workflows, deploy and manage partner learning platforms (e.g., LMS) and tools for certification tracking as well as partner with Product and Product Marketing to ensure partner-facing content is accurate, compelling, and up-to-date. You will work closely with Sales leadership on joint pipeline strategy, enablement gaps, and go-to-market alignment.

About Customer.io

Customer.io powers automated communication that people like to receive with over 7,800 internet businesses using the platform.

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