Associate Manager - Healthcare (Remote)

Sutherland is looking for a talented Associate Manager to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience, we want to hear from you! As an Associate Manager you will get to: Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development. Ensure provider demographic, credentialing, and contract data is accurately entered and maintained in all systems. Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards. Provide coaching, mentoring, and performance feedback to team members. Manage attrition, shrinkage, and other critical metrics of the team. Support projects involving system enhancements or process automation. Manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display. Investigate and resolve complex Provider Data Management issues. Combine people management and provider data management experience, along with data analysis, and customer service experience from a healthcare operations background to drive success