Virtual Medical Customer Service Representative

As a Virtual Medical Customer Service Representative, your responsibilities include providing exceptional customer service to patients, families, and healthcare professionals via phone, email, and online chat. You will assist with inquiries, concerns, appointment scheduling, and insurance verification. Maintaining accurate patient records, collaborating with departments, and adhering to HIPAA regulations are crucial. Proactively identify areas of improvement and maintain a positive attitude. A High School Diploma or equivalent is required, with healthcare experience preferred.