Customer Care Partner

The Customer Care Partner will define and lead the customer experience strategy for a new and evolving service within the Vault. In this role, you’ll oversee the customer support for an evolving service within the Vault. You’ll be responsible for reporting on key metrics, tracking the service’s performance and growth, and ensuring customer satisfaction. As the dedicated Customer Care Partner for this area, you’ll play a critical role in shaping how we support customers by building scalable support processes, managing day-to-day inquiries and escalations, and identifying opportunities to improve the overall experience as the service expands. As a service based B2C company, we are looking for a leader who is passionate about creating great experiences in the places where brands and customers meet to drive growth.