Executive Director, Clinical Systems

Clinical Application Operations & Enablement:

• Ensure high availability, incident response, and problem management across clinical systems to minimize disruption.
• Act as primary technology owner for clinical system vendors, managing SLAs, issue resolution, and roadmap alignment.
• Govern upgrades and enhancements to ensure changes are predictable and well-tested.

Application Roadmaps & Technical Debt Reduction:

• Collaborate on a multi-year roadmap for clinical systems balancing regulatory needs and operational efficiency.
• Drive simplification, decommissioning, and integration improvements to reduce complexity and lower costs.
• Work with Technology teams to ensure clinical systems are supported through standardized, scalable platforms.

Clinical Quality Enablement & Operational Alignment:

• Partner with clinical leadership to ensure systems support utilization review, network integrity, and claims processing.
• Establish operating rhythms for vendor performance, incident trends, and backlog prioritization.
• Define and publish service health metrics to drive continuous improvement with Shared Services and vendors.