Senior UX Designer - Customer Experience & Education

The Senior UX Designer will be responsible for designing and evolving Unlock’s customer-facing digital experiences across web and mobile.

• Focus on customer experience and contribute where high-impact UX work exists.
• Partner with Product, Growth, Engineering, Analytics, and Marketing to improve clarity, trust, and conversion.

-Clearly communicate complex financial concepts in a way that is intuitive, compliant, and customer-friendly.

• What you'll do:
• Design and iterate on customer-facing web and mobile experiences across marketing surfaces, calculators, onboarding flows, and application entry points.
• Produce wireframes, prototypes, journey maps, and interaction flows that prioritize clarity, trust, and ease of use.
• Help establish and evolve UX standards and patterns while allowing room for rapid iteration and experimentation.
• Requirements:
• Has 3–8 years of professional UX design experience, focused on consumer-facing digital products.
• Ability to synthesize research, analytics, and stakeholder input into clear design decisions.
• Strong communication and collaboration skills across Product, Engineering, Growth, and Analytics.