Lead UX Researcher- Fixed Term Remote, UK

Shape and lead impactful qualitative and quantitative research programs that connect cross-functional & senior stakeholders to key customer challenges. Through understanding Xero’s competitive landscape and weaving together connections across studies and customer journey stages, deliver clear insights and recommendations that inspire change and ensure Xero’s strategies are grounded in a deep understanding of our customers. You'll make use of a broad range of qualitative methods on large and complex projects, designing and conducting effective interviews to uncover rich, meaningful insights and generate informative data. Also, you will craft insightful surveys and harnessing data to recognise trends. Communicate and influence senior stakeholders and shape roadmaps and strategy. Lead initiatives to improve the research practice, advocating for research across the organisation, build capability beyond the team, and champion ethical and inclusive research.