Member Onboarding Specialist

Cerula Care πŸŽ—οΈπŸ€πŸ§‘β€βš•οΈ

Remote regions

US

Benefits

Job Description

As Cerula Care’s Onboarding Specialist, conduct warm, empathetic outreach to cancer patients referred by their oncologists. You will explain our behavioral health services and address questions or concerns, ensuring prospective members understand our care model and feel supported from their first interaction. Collaborate closely with our clinical team to ensure seamless handoffs and appropriate care matching based on member needs and preferences. You will also maintain detailed records of member interactions via EHR charting notes and collect and share feedback to help optimize our on-boarding process. Partner with oncology practices to understand referral patterns and refine our approach to different patient populations. Contribute to the development of on-boarding materials, scripts, and processes as we scale our member base. Participate in cross-functional team meetings to share member insights that inform product and clinical decisions.

About Cerula Care

Cerula Care is the first digital health company focused on providing integrated behavioral health (BH) services to people living with cancer.

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