Job Description
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. Assess the user's issue quickly and provides first level support for problem resolution. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area. Recognize operational challenges and suggest recommendations to management, as necessary. Ability to work 40 hours per week under moderate supervision.
About IQVIA
IQVIA understands what it takes to deliver nationally and internationally and helps biopharma, medical device and diagnostic companies get therapies to people.