Customer Support Associate (Full-Time) (Remote)

At YouScience, we value our employees and their contributions to our mission. Join us in making a difference in the lives of educators and students by providing top-tier customer support and driving product excellence. The Customer Support Associate plays a vital role in enhancing the YouScience experience for educators and students. This position requires a deep understanding of our users' challenges and a commitment to providing swift, empathetic, and effective solutions. The ideal candidate will contribute to our continuous improvement efforts by providing valuable insights and feedback to relevant departments.

Key Responsibilities:

Deliver outstanding customer support via chat, phone, and email, showing attentive listening and genuine care

Demonstrate advanced technical problem-solving skills and resourcefulness

Collaborate effectively within a team environment while maintaining individual accountability

Document customer interactions in CRM systems while managing communications and research

Develop and maintain comprehensive product knowledge

Capture and report client feedback and product improvement suggestions

Serve as a subject matter expert or project owner as assigned

Utilize company resources to efficiently resolve technical issues

Perform cross-departmental duties as required