Knowledge Base Associate I

HighLevel

Remote regions

US

Benefits

Similar Jobs

See all

Audit & Optimize:

  • Continuously review help documentation and customer feedback, prioritizing updates or retirements based on data and usability.
  • Design larger initiatives (e.g., guided learning paths, in-app tips) that drive adoption and reduce support tickets.

Launch Readiness:

  • Partner with Product Managers and Engineers to publish or update articles in lockstep with new feature releases and enhancements.
  • Align knowledge-base content with marketing assets, support workflows, and RevOps processes to ensure consistent messaging and discoverability.

Multimedia Enablement:

  • Create educational media such as screen recordings, GIFs, and screenshots that bring written guides to life.

HighLevel

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 2000+ team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.

Apply for This Position