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Audit & Optimize:
- Continuously review help documentation and customer feedback, prioritizing updates or retirements based on data and usability.
- Design larger initiatives (e.g., guided learning paths, in-app tips) that drive adoption and reduce support tickets.
Launch Readiness:
- Partner with Product Managers and Engineers to publish or update articles in lockstep with new feature releases and enhancements.
- Align knowledge-base content with marketing assets, support workflows, and RevOps processes to ensure consistent messaging and discoverability.
Multimedia Enablement:
- Create educational media such as screen recordings, GIFs, and screenshots that bring written guides to life.
HighLevel
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 2000+ team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.