Source Job

US

  • Continuously review help documentation and customer feedback.
  • Partner with Product Managers and Engineers to publish or update articles.
  • Create educational media such as screen recordings, GIFs, and screenshots.

SaaS Martech Documentation

20 jobs similar to Knowledge Base Associate I

Jobs ranked by similarity.

North America 5w PTO

  • Act as a bridge between engineering, product, and customer success to translate complex technical knowledge into accessible content.
  • Write and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.
  • Find creative solutions to scale documentation efforts by leveraging AI and automation to improve speed-to-market and consistency.

Optro is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. More than 50% of the Fortune 500 leverage our award-winning technology, and we're one of the 500 fastest-growing tech companies in North America.

  • Own the enablement content library and keep assets accurate and up-to-date.
  • Coordinate and support the delivery of training sessions and onboarding programs.
  • Use AI tools to draft content, summarize inputs, and improve efficiency.

CertifID provides a secure platform that verifies identities, authenticates wire transfer instructions, and detects potential fraud attempts, mitigating risks and ensuring secure transactions. It's a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.

US

  • Assist in developing product positioning, messaging, and value propositions for OpenX solutions
  • Support go-to-market initiatives, including product launches, campaigns, and sales enablement materials
  • Help create and update marketing collateral such as pitch decks, one-pagers, and case studies

OpenX is focused on unleashing the full economic potential of digital media companies by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers. OpenX has built a uniquely experienced team in designing and operating high-scale ad marketplaces, and it is constantly on the lookout for thoughtful, creative executors.

US

  • Write, edit, and proofread content across formats.
  • Upload and format content in CMS using SEO/UX best practices.
  • Collaborate with designers and creative partners to ensure narrative + visual alignment.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

$20–$20/hr
US

  • Support the effectiveness and efficiency of our sales team.
  • Contribute to strategic initiatives that directly impact the sales team's ability to communicate the value of OpenX products.
  • Involved in the go-to-market strategy for our products.

OpenX focuses on unleashing the economic potential of digital media companies by creating digital advertising markets and technologies that deliver optimal value to publishers and advertisers across all screens. At OpenX, we've built a team experienced in designing high-scale ad marketplaces and seek thoughtful, creative executors.

  • Bridge the gap between complex engineering and user experience.
  • Shape the user journey through clear and intuitive content.
  • Act as a proactive advocate for the user.

Contrast Security is redefining how organizations protect their software at the speed of modern development. With industry-leading Application Detection and Response (ADR), they give teams the power to detect, stop and fix real threats in real time.

$62,000–$95,000/yr
US Unlimited PTO

  • Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
  • Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
  • Contribute to team knowledge by flagging trends, bugs, and documentation gaps.

Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 and have the backing of some of the world's greatest investors; they believe each new employee has a measurable influence on the direction of the company.

Global

  • Making sure customers and the support team are prepared for new product releases.
  • Supporting the product team by finding bugs and pitching improvements.
  • Flexing in wherever the business needs you, such as testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads.

Clipboard Health helps professionals turn extra time and ambition into career growth and financial opportunity via their app-based marketplace. They are a fast-growing Series C marketplace and YC Top Company with a global, remote team of 1,000+ people.

US

  • Generate post ideas from customer calls, product launches, and market trends.
  • Write initial outlines and refine posts into publish-ready content.
  • Craft scroll-stopping hooks and clear CTAs.

Polar provides a comprehensive data platform designed for omnichannel commerce, integrating data sources into a unified Snowflake warehouse and offering AI-driven tools for analysis and workflow automation. With founders from Turo and Airbnb, they support 4,000+ merchants, serving brands like Quadlock and gorjana.

$130,000–$150,000/yr

  • Define and evolve Highlight’s product positioning and market narrative.
  • Lead messaging and go-to-market planning for product launches and feature releases.
  • Develop sales enablement materials, including: Sales decks, Competitive battlecards, Objection handling frameworks and Use case messaging.

They help consumer brands make better product decisions before they launch to market by testing product concepts, formulations, packaging, and messaging with real consumers. Highlight combines research expertise with AI-powered technology, enabling teams to run research-grade testing faster and at greater scale than traditional methods.

US 4w PTO

  • Plan, execute, and optimize daily social media content.
  • Engage with customers to co-create content and contribute to thought leadership.
  • Build strong relationships with internal stakeholders to gather key information.

Mistral AI believes in the power of AI to simplify tasks, save time, and enhance learning and creativity. They democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. They are a dynamic, collaborative team passionate about AI and its potential to transform society.

US

  • Develop engaging, research-backed YouTube scripts on environmental topics.
  • Translate complex scientific concepts into accessible, entertaining content.
  • Write long-form YouTube scripts optimized for viewer retention.

Client is a content creator with over a decade of experience in YouTube production. Their goal is to create informative yet engaging content that balances scientific accuracy with entertainment, making complex environmental issues accessible and compelling for modern audiences.

$76,500–$101,000/yr
US Unlimited PTO

  • Design & Execute a Support Enablement Strategy
  • Champion AI & Automation for Support
  • Build & Maintain High-Impact Content

Boulevard provides a client experience platform for appointment-based, self-care businesses. They empower their customers to give their clients more of the magical moments that matter most and value diverse backgrounds.

$150,000–$200,000/yr

  • Build narratives and assets to help enterprise buyers understand and adopt Badge.
  • Own the content engine that educates the market and sharpens Badge’s point of view.
  • Develop positioning and messaging and create launch assets for new features and products.

Badge provides the infrastructure layer for Apple Wallet and Google Wallet, offering enterprise brands a unified solution for dynamic, real-time wallet experiences across identity, access, loyalty, and commerce. They have raised $17.1M and are backed by investors like TTV Capital, Stripe, and QED Investors, as they aim to define a new category in wallet infrastructure.

$75,000–$90,000/yr
North America Europe

  • Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
  • Resolve customer inquiries with speed and accuracy
  • Analyze trends in our AI support escalations to optimize deflection and improve automated responses

Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence and they are determined to change the world.

Canada Unlimited PTO

  • Deliver high-quality, differentiated messaging that clearly communicates the value of new and existing TrustArc capabilities.
  • Translate complex technical concepts into compelling, solution-oriented narratives that resonate with diverse audiences.
  • Build, deliver, and lead impactful GTM and sales enablement tools, resources, and training.

TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. They are a global team across the Americas, Europe, and Asia that helps customers demonstrate compliance, minimize risk, and build trust.

$130,000–$130,000/yr
Global

  • Develop and own the content strategy and editorial calendar, aligned with pipeline goals, product launches, campaigns, and SEO/AEO priorities.
  • Own production of written content assets: blog posts, eBooks, email copy, landing pages, and sales enablement materials.
  • Use AI tools as a power user to produce high-quality content at a pace and volume that would be impossible manually.

Blackthorn provides native apps on the Salesforce AppExchange for managing Events, collecting Payments, sending Messages, and protecting Data. They're a growing, distributed team with teammates in countries across the world and they move fast and have a significant structure in their product build process.

US

  • Create, edit, and publish short-form videos for social media.
  • Design and format digital graphics and promotional material.
  • Build funnels and automation in GoHighLevel.

They are a company providing virtual assistants. The job is for a gym owner looking for engaging short form content.

  • Own the documentation platform — its architecture, tooling, infrastructure, and deployment workflows.
  • Build and maintain integrations between documentation and engineering workflows, so docs stay in lockstep with product development and new features are captured as they ship.
  • Design and implement AI-assisted documentation workflows that help engineers contribute to docs more easily and keep content accurate and up to date.

Dash0 is building an AI-centric platform that eliminates vendor lock-in and meaningless toil. They aim to shape a product that developers love—all with transparent pricing and cost-control built in. They are backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures.

Global

  • Provide day-to-day back-office operational support.
  • Manage and maintain outreach campaigns across sales engagement and automation platforms.
  • Prepare Visual Resumes for shortlisted candidates by gathering candidate information.

20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. They aim to assist clients in improving business efficiency and enhancing service delivery by matching them with qualified contractors.