Job Description
Manage customer trouble tickets through our ticketing system. Troubleshoot issues with customers and vendors via phone, email, and chat to resolve service issues. Provide detailed and timely ticket updates. Experience with network monitoring tools and systems is a plus. Work in a 24*7*365 shift operation environment to provide an exceptional customer experience. Position requires a minimum of 2 years of previous Manages Service or Telecom Support job-related experience. Strong knowledge of WAN technologies. Experience with centralized device monitoring and management tools. Testing & troubleshooting CLEC and ILEC network LAN/WAN, router, and firewall technologies knowledge. Experience with SD-WAN design and troubleshooting.
About AireSpring
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security.