Director, Cloud Services

Strategic Leadership:

• Provide strategic leadership for the CPE organization, spanning cloud infrastructure, platform services, and operational enablement.
• Lead and develop CPE managers and senior technical leaders, setting clear expectations for execution, quality, and delivery.
• Evangelize CPE best practices across development, operations, and product teams to align technology with service delivery outcomes.

Quality and Release Management:

• Own end ‑ to ‑ end quality and release management for cloud platform capabilities, ensuring consistent standards and accountability across teams.
• Partner closely with Platform Validation and quality leadership to close gaps in current quality practices.
• Ensure release processes balance speed, safety, and customer impact, with clear go/no ‑ go accountability.

Operational Excellence:

• Ensure platform reliability, scalability, and security through strong operational processes, observability, and incident management.
• Oversee on ‑ call models, escalation paths, and continuous improvement following incidents.
• Drive continuous improvement in operational maturity across the CPE organization.